Scam victims forced to report fraud to chatbots as major holiday booking site replaces customer service staff with AI

1 week ago 3

A major hotel booking site has replaced its customer service staff with AI , meaning scam victims are now forced to report fraud experiences to a chatbot.

Source: https://www.dailymail.co.uk/travel/article-15219981/Scam-victims-forced-report-fraud-chatbots-AI.html?ns_mchannel=rss&ito=1490&ns_campaign=1490

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