Yelp is getting more AI, including an upgraded chatbot

1 week ago 2

AI is the star of Yelp's fall product update. The review site has updated Yelp Assistant, its chatbot to answer users' questions, rolling the tool out for all business categories. Its responses will draw on information from the business' website as well as posts by other Yelp users. The chatbot will also remember past queries and preferences when it's used for finding services. Saved information can be managed in the Yelp app under Yelp Assistant memory settings.

Yelp has been pushing more artificial intelligence into its platform, adding Review Insights in December and announcing calling features in April. The AI-powered calling is rolling out in the company's fall update as Yelp Host and Yelp Receptionist. Yelp Host is specifica...

Source: https://www.engadget.com/ai/yelp-is-getting-more-ai-including-an-upgraded-chatbot-110051320.html?src=rss

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